Platform FAQ
This FAQ explains the main ideas behind Solidarity: how membership starts, how hours work, what the platform allows, and how safety and fairness are handled.
How do we start?
Create or sign in to your account, verify your phone number, complete your profile, and activate early free access. After that, you can offer help, search for help, send requests, and use the marketplace pages.
How can I install Solidarity on desktop or mobile?
On desktop (Chrome or Edge), open Solidarity and use the browser install option in the address bar or menu. On mobile, open Solidarity in your browser and use Add to Home Screen from the browser menu (or the Share menu on iPhone).
After installation, Solidarity opens from your device icon like an app. An internet connection is still required because offline mode is not supported.
What is Solidarity in simple terms?
Solidarity is currently an early-free-access community where people exchange real help through time instead of paying each other money for services arranged on the platform.
How do I earn hours?
You mainly earn hours by completing sessions as a provider. Hours can also come from a friend transfer, invitation rewards, and the 1-hour starting balance after your first successful access activation. For each accepted and completed invitation, both the inviter and the invitee receive 1 hour.
How do I use hours?
You use hours when you receive help from another member through a completed session. The session duration becomes the amount transferred from the requestor to the provider.
How do free services work?
Free services still follow platform rules. Each user can complete up to 1 free-service session per calendar month.
To request a free service session, you must have at least 3 active services of your own.
When checking the monthly limit, the platform also counts pending free-service requests and scheduled/started free-service sessions.
Do I have to help the same person who helped me?
No. Solidarity is not direct barter. If one member helps you, you can later spend your hours with another suitable member.
What membership types exist?
During early free access, membership is free and there are no paid tiers. Solidarity may introduce a subscription model later, but users will be notified before paid access is required.
Can I cancel or suspend my membership?
Yes. You can cancel from Manage Membership. Cancellation takes effect immediately, and you can come back later by reactivating and accepting the access conditions again.
Can I use my hours in another country?
Yes. Solidarity is built as a global platform, so your hour balance is not limited to one country. If you find a suitable member and service in another country, or an online service across borders, you can use your hours there. Local laws and the service mode still matter.
Can I transfer my hours to another member?
Yes. You can transfer hours through the platform tools to another eligible active member. You cannot transfer hours to yourself, and you must have enough balance.
Can I pay another member with money instead of hours?
No. Services arranged through Solidarity are not meant to be paid in money, fees, tips, or other compensation between members.
Can I pay Solidarity to get extra hours?
No. Early free access gives access to the platform, but it is not a way to buy extra hours. Hours are part of the community exchange system, not a cash product.
Can I have multiple accounts?
No. Each person may have only one Solidarity account. Members are expected to use truthful account information and keep a single identity on the platform.
What kinds of services fit Solidarity well?
Solidarity is designed for lawful, non-harmful, time-based help. Good examples include practical everyday help, companionship, local guidance, hobbies, language practice, digital help, and non-medical support-oriented activities.
What services are not allowed?
Services involving sexual activity, hateful or discriminatory conduct targeting people or groups, violence, terrorism, exploitation, coercion, unlawful conduct, medical diagnosis or treatment, money handling, or services for children are not allowed. The platform also blocks bios, service titles, descriptions, and service request/response comments that are hateful, discriminatory, unsafe, harmful, or outside the community-help purpose of Solidarity.
How does Solidarity think about safety?
Safety is built through several layers: adults only, profile and service rules, ratings, reporting tools, moderation, AI-assisted checks on content, and the rule that platform services are exchanged through time rather than direct money payments. These measures reduce abuse, but members should still use personal judgment and act responsibly.
How do I report a user?
You can report the user on the User Profile page by clicking the button titled "Report an issue about user".
How do I report a service?
You can report a service on the service display page by clicking the button titled "Report an issue about the service".
Can I block a user?
Yes, but only in a specific case. If another member has already sent you at least one service request, you can open that member's public profile and use the Block user button. After that, the blocked member can still view old request and message history that already exists between you, but they cannot send you new service requests or new messages.
Can sessions be cancelled?
Yes. Scheduled sessions can be cancelled. If a session is cancelled within 24 hours of the start time, the cancelling side can lose 0.25 hours, which is transferred to the other side.
What if the provider does not attend the session?
If the provider does not show up for a started session, the requestor can report absence between 10 and 15 minutes after the session starts. If the absence is confirmed, 0.25 hours are transferred from the provider's balance to the requestor.
Can we edit a service request after creating it?
No. Once a service request is created, it cannot be edited in place. This ensures the provider and requestor always work with one consistent version of the request. If you need to change details, use the Copy action on My Requests or Service Request Display, then submit the copied request with your updates.
When and how can a provider and a requestor message each other?
Members can exchange messages only while a service request is in the Pending state. This allows clarifying details or coordinating before the request is accepted. Once the request is accepted and becomes a scheduled session, the messaging option remains available for coordination until the session is completed or cancelled.
You can access the messaging thread from several places:
- For Providers: From Requests To My Services or Sessions I Provide.
- For Requestors: From My Requests or Sessions I Receive.
- Detail Pages: Directly from Service Request Display or Session Display.
Any unread messages are highlighted on your Dashboard, allowing you to quickly jump back into the conversation.
If one participant has blocked the other, the conversation history remains visible, but the blocked member can no longer send new messages.
What happens if the provider does not respond before the request start time?
The system automatically expires the request. Its state is set to expired, and both the requestor and the provider receive an email notification about the expiry.
What time zone should I use while travelling?
Use the time zone of the place where you are currently using Solidarity. Member pages and booking forms follow your saved profile time zone, and session emails that show a time also use that saved profile time zone. If you travel and want to use Solidarity in the new place, update your profile time zone first.
Do daylight saving or seasonal clock changes update automatically?
Yes. Solidarity stores session dates in UTC and converts them using your saved profile time zone, so normal summer and winter time changes are handled automatically when you use a real time zone such as Europe/Istanbul or Pacific/Auckland.
Is Solidarity itself the provider of the service?
No. Solidarity provides the platform, not the actual member-to-member service. Members are responsible for the services they offer, request, and attend.