Privacy Policy

1. Information We Collect

Depending on how you use Solidarity, we may collect and store the following categories of information:

• Account details such as your name, email, phone number, language, country, city, and membership status.
• Profile and service content that you choose to publish, including introductions, service descriptions, categories, and other listing details.
• Platform activity records such as messages, service requests, sessions, hour balances, transfers, comments, ratings, and moderation reports.
• Technical and operational records needed to keep the platform secure, available, and functioning correctly.

2. How We Use Information

• To create and maintain your account, provide platform features, and manage membership access and hour balances.
• To display your profile, services, messages, session records, comments, and ratings within the parts of the platform where they are needed.
• To protect users, investigate complaints, enforce the terms, prevent abuse, and comply with law.
• To calculate and display average ratings for the provider role and the receiver role.

3. What Other Users May See

Some information is visible inside the platform because it is necessary for community exchange and accountability.

• Your active profile and active services may be visible to other eligible users while your membership access remains active.
• If you receive a session, Solidarity may show you the provider's session comment and rating connected with that session.
• If you provide a session, Solidarity may show you the receiver's session comment and rating connected with that session.
• Solidarity may show calculated average ratings for both your provider role and your receiver role.
• Information you place in profiles, service descriptions, or messages may be visible to the users who can access those parts of the platform.
• When a service appears in service search results, users may open that service and see the service's comments and individual ratings.
• Access to a user's performance page is restricted: it is allowed only for the same user or for a provider who has at least one service request from that user.

4. Disclosure and Confidentiality

Solidarity does not sell your personal information and does not disclose it to unrelated third parties for their own marketing or commercial use.

• Any limited disclosure is restricted to what is necessary to operate the platform, secure accounts, manage membership access, or comply with legal obligations.
• Solidarity expects users not to post or send sensitive or personal information unless it is strictly necessary and safe to do so.

5. Cancellation and Search Visibility

• When you cancel membership access, Solidarity will make sure that your user profile and services are not accessible in platform searches.
• After cancellation, other members will not find your profile through user search or your services through service search.
• Search visibility is tied to active membership access.

6. Security and Retention

• Solidarity uses reasonable administrative and technical measures to protect platform information, but no service can guarantee absolute security.
• We keep information for as long as it is reasonably needed to operate the platform, enforce the terms, resolve disputes, and meet legal obligations.

7. Your Choices

• You can update profile and service information through the platform features available to your account.
• You can manage your membership status through the platform features available to your account.
• You can contact Solidarity through the contact page if you need help with access, correction, or membership visibility questions.